Check Card Balance

Enter your card number to check your current balance.

Expiration

Your security code is the 3-digit number that appears on the back of your card.

Your remaining card balance is:

Card balance not found

Check a different card

Register My Card

Register your Community Reloadable Card or Community Gift Card to activate fraud protection, view transaction history, and more.

Sign into your registered card account to view your transaction history, activate fraud protection, and more.

Check Card Balance

Enter your card number and security code to check your current balance.

Expiration

Your security code is the 3-digit number that appears on the back of your card.

Your remaining card balance is:

Card balance not found

Check a different card

Register your card to activate fraud protection, view transaction history, and more.

Check Card Balance

Enter your card security code to check your current balance.

Card number and expiration

You are checking the balance for the card ending in 5555, with an expiration date of 08/2025.

Security code

Your security code is the 3-digit number that appears on the back of your card.

Your remaining card balance is:

Card balance not found

Check a different card

Register your card to activate fraud protection, view transaction history, and more.

Register My Card

Enter your card number and security code to begin the 3-step registration process.

Expiration date

Your security code is the 3-digit number that appears on the back of your card.

Register My Card

Confirm your card information and enter your card security code to begin the 3-step registration process.

Link My Gift Card

Enter your card number and security code to begin the 2-step linking process.

Expiration date

Your security code is the 3-digit number that appears on the back of your card.

Link My Gift Card: Step 2 of 2

Identification

This lets us positively identify you to enable features like fraud prevention and customer service.

This lets us positively identify you to enable features like fraud prevention and customer service, and will be used when we ship you your permanent prepaid card.

First name

Last name

First name and last name must be at minimum 2 and at maximum 50 characters long and may contain letters, numbers, single quotes, spaces, hyphens, periods, ampersands forward slashes and dollar characters only.

Date of birth

Address and Phone

The address that will be used as the billing address for this card.

The address to which we will ship your permanent prepaid card, and which will be used as the billing address for that card.

Street address

Street address line 2

Street address must be at minimum 3 and at maximum 150 characters long, and can contain letters, numbers, hyphens, periods, commas, spaces, single quotes, ampersand, pound and colon.

City

City must be at minimum 2 and at maximum 50 characters long, and can contain letters, hyphens, spaces and single quote characters only.

State or territory

ZIP code

Please enter a 5-digit zip code or a 9-digit zip code with a hyphen.
Examples include: (XXXXX or XXXXX-XXXX).

Phone number type

Phone number

Phone number may contain numbers with hyphen or periods.

Pin Number

Please remember your PIN. To reset your PIN, you can log in to your account after you have registered.

4-digit PIN number

Confirm 4-digit PIN number

Pin number must be 4 digits and may contain numbers only.

Please enter your first and last inital below to e-sign, confirming that:

You understand that your Community Prepaid account is a paperless service, and all communication and notifications will be digital unless otherwise specified
You agree to our Terms of Service
You agree to our Terms of Service

Your initials

Signature must be first and last inital letters only.

Unable to complete your request at this time. Please contact us or try again later to complete your request.

Card Link Complete

You have successfully registered your Community Prepaid card. Please securely store your account credentials in a password manager for later use.

You will receive your personalized CHIP card in 7-12 working days

You may proceed to log into to your account.

Register My Card: Step 2 of 4

Login Information

The login information you will use to access your account features, including card balance and transaction history.

Username must be minimum of 8 characters and a maximum of 50 characters long, and must not contain periods or parenthesis.

Password must be minimum of 8 characters and a maximum of 50 characters long, and must not contain periods and must contain 1 special character.

The email address we will use for account-related communication, password resets, etc.

Email can contain letters, numbers and email specific special characters only.

Email Verification

Verifying Token...

The provided token has expired.

Register My Card: Step 3 of 4

Register My Card: Step 4 of 4

Identification

This lets us positively identify you to enable features like fraud prevention and customer service.

This lets us positively identify you to enable features like fraud prevention and customer service, and will be used when we ship you your permanent prepaid card.

First name and last name must be at minimum 2 and at maximum 50 characters long and may contain letters, numbers, single quotes, spaces, hyphens, periods, ampersands forward slashes and dollar characters only.

Date of birth

Social Security number must contain numbers only.

Please help us confirm your identity by answering these additional questions:

Address and Phone

The address that will be used as the billing address for this card.

The address to which we will ship your permanent prepaid card, and which will be used as the billing address for that card.

Street address must be at minimum 3 and at maximum 150 characters long, and can contain letters, numbers, hyphens, periods, commas, spaces, single quotes, ampersand, pound and colon.

City must be at minimum 2 and at maximum 50 characters long, and can contain letters, hyphens, spaces and single quote characters only.

Please enter a 5-digit zip code or a 9-digit zip code with a hyphen.
Examples include: (XXXXX or XXXXX-XXXX).

Phone number may contain numbers with hyphen or periods.

Pin Number

Please remember your PIN. To reset your PIN, you can log in to your account after you have registered.

Pin number must be 4 digits and may contain numbers only.

Please enter your first and last inital below to e-sign, confirming that:

You understand that your Community Prepaid account is a paperless service, and all communication and notifications will be digital unless otherwise specified
You agree to our Terms of Service
You agree to our Terms of Service

Your initials

Signature must be first and last inital letters only.

Unable to complete your request at this time. Please contact us or try again later to complete your request.

Registration Complete

You have successfully registered your Community Prepaid card. Please securely store your account credentials in a password manager for later use.

You will receive your personalized CHIP card in 7-12 working days

You may proceed to log into to your account.

Sign In

Sign into your account to view your card balance, view transaction history, and more.

Forgot Username

Enter your account email address to send an email reminder for your username.

Username Reminder

Verifying Token...

The provided token has expired.

To recover your username, please click the button below to reveal.

Forgot Password

Enter your account username to send a password reset link via email.

Forgot Password Reset

Enter your new password.

Password must be minimum of 8 characters and a maximum of 50 characters long, and must not contain periods and must contain 1 special character.

Manage my Cards

Filter Cards by Balance

Card ending in: 1379

Show Recent Transactions

Balance: $12.25

Date Activated: 5/2/2024

Date	Description		Amount

My Account

Account balance

Your available account balance is:

(not loaded)

To add additional funds, please visit your local Community Prepaid-affiliated bank branch, or use our Load My Card link (found under Account Options on this same page) to use ACH instead.

Card status

Account options

Manage my Cards

Sign out

Change your email address, password, or PIN

Activate a card

Update contact information

Load My Card/Manage ACH Transfers

Recent transactions

In Case of Errors or Questions About Your Electronic Transfers Telephone us at 844-586-2040 or Write us at Bankers’ Bank, 7700 Mineral Point Road, Madison, Wisconsin, 53717 as soon as you can , if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 120 days after a transfer suspected to be in error is credited or debited to your account.

(1) Tell us your name and account number.
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error , so that you will have the use of the money during the time it takes us to complete our investigation.

Transaction History

Search transactions

Start date:

End date:

Minimum amount:

$

Maximum amount:

$

Description:

Reset search

In case of errors or questions

ACH Transfer History

In case of errors or questions

Activate a Card

Card information

Expiration date

PIN number

Your card has been successfully activated.

Return to my account

Update Credentials

Confirm your current password

Update your email address

If you would like to update your email address, enter a new address here; to keep using your current email address, you may leave these fields blank.

Update your password

If you would like to update your password, enter a new password here; to keep using your current password address, you may leave these fields blank.

Update your PIN

Updating pin for this card:

If you would like to update your pin, enter a new pin here; to keep using your current pin number, you may leave these fields blank.

Your credentials have been successfully updated.

Return to my account

Load My Card

Transfer

Set up a transfer from your checking account to load money to your reloadable card. You will need the Routing number and Account number of your Bank account.

Transfer history

Update Contact Information

Address and Phone

If you would like to update your mailing address, enter a new address here; to keep using your current mailing address, you may leave these fields blank.

If you would like to update your phone number, enter a new phone number here; to keep using your current phone number, you may leave these fields blank.

Your contact information has been successfully updated.

Return to my account

Terms and Conditions

Community Reloadable Card

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Terms and Conditions

Community Gift Card

Open in a new window

Privacy Policy

This Online Privacy Policy ("Policy") is provided by Community Prepaid Services ("we," "us," or "our"), and applies to all visitors to or users of ("you") the URL communitycard.null or other URL controlled by us (referred to collectively as our "Site"). We provide this Policy to help you understand what information we collect from you online and how we use it.

Your visit to and use of our Site signifies that you agree with all terms of this Policy; please do not visit or use our Site if you disagree with any part of this Policy

1. Personal Information You Provide Directly To Us

We collect personal information from you online whenever you provide it directly to us. This includes when you send us an email, fill out an application or complete a "Contact Us" form. Such personal information may include your name, email address, mail address, or telephone number.

We do not knowingly collect, use, or maintain personal information from users or visitors under 13 years of age.

2. Information We Automatically Collect About Your Device

We and/or our service providers will automatically collect navigational and/or device information like IP address, browser type, Unique Device Identifier, and other usage information from your device when you visit or use our Site. We do this to improve our Site, and for other internal business purposes.

We may store Browser Cookies on your device or use Pixel Tags or other technology so that we can personalize your visit to our Site and improve our Site and emails. You may be able to erase or block Browser Cookies. Please be aware that some features of our Site may be unavailable to you if your Browser Cookies are erased or blocked. Pixel Tags in emails help us confirm the receipt of and response to our emails, and the time our email is viewed. In addition, we may collect "click-through" information such as where and when you click email links.

If any information that we automatically collect about your device is ever connected to your personal information, we will use it as described in the "How We Use and Share Your Personal Information" section of this Policy.

3. How We Use and Share Your Personal Information

How We Use Your Personal Information:
We may use personal information collected at our Site for servicing, marketing, fraud prevention, other internal business purposes, or for any other purpose permitted by law. We may share personal information with our service providers to perform any and all of these tasks on our behalf.

How We Share Your Personal Information (Co-brand):
As permitted by applicable law, if you have a co-branded credit card account with us and one of our financial partners, we share information about you with that financial partner in connection with maintaining and servicing your account, including for that financial partner to market to you.

4. International Users

If you are visiting us from a location outside of the United States, please keep in mind that we are U.S.-based. This Policy governs the information collected by or on behalf of this Site irrespective of where you are located when you access it, browse it, or interact with it.

5. How Your Information is Protected

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

6. Links to Other Sites

In cases where we provide links to external websites, we are not responsible for the privacy practices of linked websites. Therefore, we encourage you to always read and understand a linked website's privacy policy before using or visiting such a website.

7. Changes to this Policy

From time to time, we may modify this Policy. Should there be a material change to our information collection, use, or disclosure practices, it will be applied only to personal information collected on a going forward basis, and we will update this Policy accordingly.

8. Contact Us

If you have additional questions about this Policy, please contact us at 1-404-939-6927.

Contact Us

Email

Card Support

communityprepaid-AT-bankersbank-DOT-com

Phone

Card Support

1-844-586-2040

Mail

Community Prepaid Services
7700 Mineral Point Road
Madison, WI 53717

Prepaid Cards For All Your Needs

Community Gift

Generosity in a flexible package

With the instant usability of cash and the reach of a credit card both in store and online, the Community Gift card is great for one-time gifts and projects with pre-defined expenses.

Easy ATM withdrawals at over 10,000 locations nationwide
Fraud protection for registered cards
Usable in store and online

Community Reloadable

Serving your long-term needs

Use your Community Reloadable prepaid card to empower your everyday life, with a reloadable balance and support for authorized users to handle your day-to-day needs.

Easy ATM withdrawals at over 10,000 locations nationwide
Fraud protection for registered cards
Usable in store and online
Reloadable at any local bank branch
Support for authorized users with individualized card controls

Frequently Asked Questions

Bankers' Bank is a Bank serving other community banks across the US. Our goal is simple: We aim to provide unmatched banking and technology solutions to help community banks flourish.

a. Gift Cards can be loaded only once up to $500 and are only available with Magstripe security.
b. Reloadable Cards will have an EMV/Chip plastic sent to you once you register your account. Reloadable Cards are able to have funds added after the initial load and work best for card present transactions abroad.

The Account Number is the 16 digit card number used by merchants to process transactions and is located on the back of the plastics. The Reference Number is the 12 digit ID and appears on the front of the plastic, as well as the card carriers.

Yes, you may obtain a PIN by logging in at www.CommuityPrepaid.com. Note the Gift Card PIN can only be used for purchases and cannot be used to obtain cash at ATM's or cash back with purchase. Reloadable Cards may be used for cash access.

a. Activated Reloadable Cards can be loaded into Google, Apple, and Samsung digital wallets.
b. Gift Cards cannot be loaded in a digital wallet.

Some restaurants and other service-oriented merchants may factor in an additional 20% to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on the Card, it will be declined. Accordingly, you may want to ensure that your Card has an available balance that is 20% (or) greater than your total bill prior to use. Similarly, some hotels chose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance.

The ability to use your Card to pay at the pump will vary by merchant location. If you have issues using your card this way, we recommend that you prepay for gas inside at the register.

a. Gift Cards are non-reloadable. They cannot have additional funds added to them after purchase. When all value is used, the Gift Card should be destroyed.
b. Activated Reloadable Cards can be reloaded at the bank branch where the plastic was purchased, through direct deposit, or through the Readylink® and MoneyPass® networks.

a. There are no per transaction fees associated with using the cards. However, Gift Cards which are inactive for more than 12 consecutive months will be charged a $3 per month service fee.
b. Reloadable Cards may apply a monthly fee as well as certain international and cash advance fees may apply. Please refer to the Terms and Conditions for a full list of applicable fees.

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder be verified prior to purchase.

No, the funds on your Card do not expire.

Yes, subject to applicable law, your Card will no longer work when the remaining value is equal to $0 or the “valid thru” date printed on the front of your Card has passed. If funds still remain on your Card after the “valid thru” date, please call 844-586-2040 to have a replacement Card with an updated “valid thru” date issued and mailed to you at no cost. Cards must be registered to receive a replacement plastic.

There are four common ways you can keep track of your balance: visit CommunityPrepaid.com, at your community bank, call 844-586-2040, or track your balance as you spend. Some retailers may have the ability to display the remaining balance on your receipt.

If your Card is lost or stolen, call Customer Service 24/7 at 844-586-2040 to cancel your Card as soon as you can. You will need to know your Card number, so be sure to record it in a safe place. You may also be required to provide additional information.

You must advise the merchant how much is available on your Card. The merchant may complete a split tender transaction and charge the Card for the available balance. The remaining amount of your purchase would require another form of payment.

a. The Card is a Visa Prepaid Card that can be used to purchase merchandise and services anywhere Visa Debit Cards are accepted. Cards may be either Gift or Reloadable, with different fees and features (see your Cardholder Agreement for full details).
b. We suggest that you keep track of the Card number and Customer Service number from the back of the Card on a separate piece of paper in case the Card is lost or stolen. The amount of every purchase you make will automatically be deducted from the value on the Card. You should select the “credit” option when making a purchase at any merchant with an electronic terminal. Selecting “Debit” will typically require use of your PIN.

Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa transaction and may take up to 7 business days to be credited to the Card. They may credit the Card; provide a cash refund, or a store credit.

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Activities

Terms and Conditions